3K Waterproofing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit 3kwaterproofing.com.au or interact with our business.
1. Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Contact and enquiry information — your name, phone number, email address, and message when you submit a free quote request form or contact form on our website.
- Communication records — information you provide when you call, email, or message us via Facebook or Instagram.
We also automatically collect certain technical information when you visit our website, including:
- Usage data — pages visited, time spent on the site, browser type, device type, and referral source, collected via Google Analytics.
- Tag and tracking data — collected via Google Tag Manager, which manages the tracking scripts used on this site.
- reCAPTCHA data — our quote and contact forms are protected by Google reCAPTCHA, which collects hardware and software information to verify you are human. This data is subject to Google’s Privacy Policy and Terms of Service.
2. How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and provide free on-site quotes for our waterproofing services
- Contact you about your project, including scheduling site visits and providing updates
- Deliver the waterproofing services you have engaged us for
- Improve our website, services, and customer experience
- Comply with our legal obligations
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including those associated with Google Analytics and Google Tag Manager. These tools help us understand how visitors use our website so we can improve our content and services.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
4. Disclosure of Your Information
We do not sell your personal information. We may disclose your personal information to:
- Service providers who assist us in operating our website and business, such as our web hosting provider and IT support
- Google LLC, to the extent necessary for analytics and reCAPTCHA verification purposes via the tools described above
- Government or regulatory bodies, where required by law
We do not disclose your personal information to any other third party without your consent, unless required or authorised by law.
5. Data Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored securely on our website hosting platform and associated business systems.
While we take care to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including responding to your enquiry, providing our services, and meeting our legal and accounting obligations.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Ask us to delete your personal information, where reasonably practicable
- Opt out of marketing communications at any time
- Lodge a complaint about how we have handled your personal information
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites, including our Facebook, Instagram, and TikTok pages. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
3K Waterproofing
Phone: 0433 201 995
Email: info@3kwaterproofing.com.au
Location: Melbourne, VIC
